Building a Chat Flow
Chat Flows are the way forward for any business looking to automate any repetitive or manual task. Let’s learn about building a chat flow by creating a chatbot.
What is an inbound chatbot?
An inbound chatbot is a type of automated bot that is designed to interact with people who initiate contact with business or organisation. These chatbots are usually placed on a company’s website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.
How do I build an Inbound chatbot?
You can follow the following steps to build an inbound chatbot;
- Go to ‘Chat flow‘
- Click on ‘Build a Bot‘
- Choose ‘Build an Inbound Bot‘
- Select the ‘Web‘
- Choose how you want to build your bot i.e. ‘Use the Sopro Templates‘ or ‘From Scratch‘
- Add ‘Action Blocks‘ in the conversational flow
- Configure ‘Action Blocks‘ on the right panel
- Click on ‘Test this Bot‘ to test the flow
- Click on ‘Deploy‘ to deploy the bot